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QuickBooks for Windows Sync Error: There is an error of provided data or QuickBooks is not available now.

Error

There is an error of provided data or QuickBooks is not available now.

Explanation

This error will can occur on vendors, bills, invoices or payments because of special characters or missing/incorrect information.

Solution

Vendors 

  • Vendors: Character in vendor name may be causing this error.
      • Accents in the vendor name or incorrect information in address fields, such as Zip Code is 00000

Bills/Invoices

  • Make sure the period is open in QuickBooks
  • One or more special characters may be in the bill description
      • Remove characters (~,?,%,`) from the description
  • Make sure that all dependencies related to the bill (vendor, account, item, etc) are all active & linked between Bill.com and QuickBooks; please contact customer support to assist with this if you suspect this is the reason for the error

Payments

  • For offline payments, the reference number may be missing
  • Bill payment may already be recorded in QuickBooks
  • For payments sent via Bill.com, there may be an issue with the GL account set as the account to be used for "Bill.com Money Out Clearing" in sync preferences; please contact customer support to resolve

If errors still occur after making the changes, please contact Bill.com Customer Support

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