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Changing which invoice gets a customer's payment

OVERVIEW

Did a customer pay the wrong invoice? Or maybe they paid the right invoice, but you applied their payment to the wrong invoice? Either way, you want to apply their payment to the correct invoice.

SOLUTION

To change which invoice gets a customer's payment:

  1. Click the Receivables tab Payments
  2. From the list of Payments Received, click the Amount of the customer's payment
  3. On the Payments Received details page, click the Edit icon
  4. On the Customer Payment page, select the invoice that should get the payment and update the Amount Paid
  5. Click Save

NOTE

Sync with QuickBooks for Windows or QuickBooks Online? Your correction gets transferred with the next sync.

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