Sign in

Fixing denied bills or vendor credits that appear in your To Do list

OVERVIEW

Denied bills or vendor credits will appear in your To Do list and can be resolved.

FIX BILLS

  1. In the To Do list, click the link notifying you to Fix the denied bill or vendor credit
  2. Click the invoice or reference number.
  3. In the Summary, review why the bill/vendor credit was denied,
  4. Then click the edit icon to make changes or the trash can icon to delete the bill/vendor credit entirely

Once you make any necessary changes, click the Save button.

SENDING A BILL/VENDOR BACK FOR APPROVAL

  1. After making and saving any necessary changes, click Re-assign at the bottom of the Summary box.
  2. Select an approver and include a note that explains what you changed.
    • To add additional approvers, click Add More
  3. Once you've finished assigning approvers, click Save.

The bill or vendor credit will then be sent for approval.

Have more questions? Submit a request