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QuickBooks Sync Error: The QuickBooks file is not available


The QuickBooks file is not available.
1. If this file has never been synced before, open the QuickBooks Company file. If prompted to allow access to the company file, choose "Yes always; allow access even if QuickBooks is not running"
2. If your QuickBooks application is open but the open file is not what you selected, please either close QuickBooks or close the current Company file, and open the select file in QuickBooks.


This error occurs when syncing for one of several reasons:

  • The opened QuickBooks file is not what is selected in the QuickBooks file field of the Profile Editor in the Sync Dashboard
  • In the Profile Editor, on the Please Confirm your QuickBooks company file screen, the Browse Button was clicked
  • If you have previously synced, the QuickBooks file was moved to a different location


  1. Exit QuickBooks.
  2. In The Sync Dashboard, Click OK on the Error Occured screen
  3. Click Cancel in the Profile Editor
  4. In the Sync Dashboard, click New
  5. Open the QuickBooks file as the QB Admin user in Single User Mode
  6. Click Edit > Preferences
  7. On the left, click Integrated Applications
  8. Click Company Preferences
  9. Ensure the following is not checked
    • Don't allow any applications to access this company file
    • Notify the user before running any application whose certificate has expired
  10. Click Ok
  11. Return to the Sync Dashboard Profile Editor, click Next
  12. On the QuickBooks - Application Certificate, select Yes, always; allow access even if QuickBooks is not running
  13. Click Continue
  14. For Access Confirmation, click Done
  15. In the Profile Editor of the Sync Dashboard, enter your login details
  16. Click Next
  17. Select the company you will be syncing with
  18. Click Finish
  19. In the Sync Dashboard, under Sync Profiles, select your Company
  20. Click Sync

If these steps do not work for you, please contact Customer Support.