Sign in

QuickBooks for Windows Sync Error: Convenience Fees: The "billable status" field has an invalid value "NotBillable". QuickBooks error message: Target is not reimbursable.

Error

Convenience Fees: The "billable status" field has an invalid value "NotBillable". QuickBooks error message: Target is not reimbursable.

Explanation

The account type needs to be Expense, because the "convenience fee" will decrease their merchant fees expense account. We recommend using an account type Expense, it can be named something like "Merchant Fees" where they also post the actual credit fees to pay Vantage/Paytrace.

Solution

To edit or change the GL account specified on the Convenience Fee:

  1. Hover over the Gear icon, and then click Settings 
  2. Under Receivables, click Online Payments 
  3. For PayPal or Credit Card, click Manage 
  4. You'll be asked to sign in to your account. If Manage doesn't appear next to PayPal or Credit Card, you haven't yet set up to accept payments online (click one to set it up)
  5. Edit the Convenience Fee 
  6. Choose an expense Account where you keep track of your merchant fees
  7. Click Save
Have more questions? Submit a request