Sign in

Payment applied to incorrect account


The remittance info on a bill payment check includes the Account # for the vendor, from the vendor details and the invoice # from the bill summary screen.

Please review your vendor profile to ensure that you have the correct account number in the vendor set up.


  • If you have multiple accounts with the same vendor a best practice is to have a separate vendor for each account. The name can include the last 4 digits of the account # for easy identification.