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Managing bills zeroed out by vendor credits

OVERVIEW

In some cases, an applied vendor credit will produce an amount of $0.00 due for a bill on the Pay screen. This bill will need to be marked as paid to be removed from the Pay screen.

STEPS

  1. Click the Payables tab > Pay
  2. Select the bill
  3. At the bottom of the page, under Pay without using Bill.com, choose Mark as already paid (it might be the only choice, with no selection necessary)
  4. Click Next
  5. (If you sync with accounting software) On the Record as Paid page, for How to Sync?, choose Sync and enter a Ref#
  6. Click Save

THINGS TO KNOW

If you have a bill that is created at $0.00, it will not appear on the payables>pay page. You can do one of two things:

A.  Delete the bill that is $0.00.

B.  Edit the bill to an amount, over $0.00 (i.e $0.01) create a credit memo for the same amount and apply the credit memo to the bill.  At which time, the bill will be visible on the payables>pay page.  You can then follow the steps above to remove the bill.  

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