There are multiple avenues to contact Bill.com Customer Support and Sales.
Customer support
When logged in to Bill.com, hover over the Gear icon and click on Support:
Chat with a Customer Support Rep fromChat is available Monday - Thursday 5am - 6pm Pacific Time
Send secure email anytime with responses within 1-2 business days
Sales
If you're new to the service and would like to learn more or have pricing questions, contact our Sales team:
- Submit an email request through the Sales Contact Us page
Things to know
Your support history is available to view anytime you are logged in to your Bill.com account.
- Click Support at the bottom of any page
- Click the
mail icon to review support history
Note: All support tickets (open and closed) will be visible with the current status available. Comments or updates can be added to new, open, pending, or solved tickets.