A backup copy of the data in your Bill.com account is available by request from an Administrator on the Bill.com account. A DVD or digital download via Box of data contains bill documents and canceled checks that have been processed in Bill.com.
Cost and delivery details
The cost is $50.00 per Bill.com account for your records request.
DVD
A DVD order typically ships from Bill.com within 14 business days of the request. However, due to shelter-in-place orders tied to the current COVID-19 pandemic, please anticipate delays in the processing of your DVD order requests.
When the DVD order is received, a charge is processed to the credit card associated with the Bill.com account.
Digital download via Box
The processing of your digital download via Box can take up to 14 business days from the date of the request.
You will not need to setup a Box account to access the download.
When the download is ready, we'll send you a link to download the Box folder to your computer via the ticket your request created, within your Message Center. This link expires in 7 calendar days from the date it was sent to you. The password to access the data will be sent to the email address you use to log into Bill.com in a separate email, look for an email from noreply_historicaldata@hq.bill.com.
To ensure the security of the data, we require that access to your Bill.com account have Multi-factor authentication (MFA)/2 step verification enabled. If this has not already been setup, you will be prompted to do so before we can process your request.
Before you order
To make sure the information for your DVD is correct:
- Process all documents in the Bill.com Inbox
- Confirm that all check payments have cleared
- Confirm that the check images have been uploaded to the Bill.com account
Ordering instructions
Click this link to open the historical data request order form to submit your request.
Note: The request must be submitted by an Administrator on the Bill.com account.
What is included
The following sections are sorted by create date:
- Vendor & Customer Bills & Invoices: Original File, Created Date, Vendor, Invoice Number, Amount (in the original format it was uploaded)
- Vendor Credits: Original File, Created Date, Vendor, Ref Number, Amount (in the original format it was uploaded)
- Checks: Vendor Name, Payment Amount, Check Number, Check Date (in PDF format)
How the data is presented on DVD:
- To access the information on the DVD, a randomly generated password is included in the original DVD request ticket, and emailed to the requesting Administrator when the DVD is shipped
- Files are sent in compressed .zip files, you will need a program that can open those types of files
- One Folder for Documents
- One Folder for Cleared Checks
- Index (searchable links to documents)
How the data is presented in the digital download folder
- Files are uploaded in compressed .zip files, you will need a program that can open those types of files
- One Folder for Documents
- One Folder for Cleared Checks
- Index (searchable links to documents)