Once a payment has been scheduled, it can be canceled up until the day before the Process Date.

• After an ePayment or check payment processes, the payment can only be voided
• Vendor Direct payments can be voided prior to being authorized, before the vendor enters the single use virtual card number into their merchant card processing system and gets an authorization code.
  
  • Once the Vendor Direct payment has been authorized, it cannot be voided

Cancel a payment

1. Hover over Payables, click Payments
2. On the Scheduled screen, click the Payment Confirmation number of the payment to cancel
3. Click Cancel this payment
4. Click Yes to confirm

Alternatively:

1. Hover over Payables, click Payments
2. Click Scheduled
3. Select the box next to the payments to cancel
4. Click Cancel Payments
5. Click Ok to confirm

Things to know

• Payments scheduled before 3 PM PT the banking day before the process date can be canceled before 4 PM PT on the banking day before the process date
• Payments scheduled after 3 PM PT the banking day before the process date can be canceled before 6 PM PT on the banking day before the process date
  
  • Ex: If scheduling a payment on a Friday for a Process Date of Tuesday, and Monday is a bank holiday, the payment would need to be cancelled by the Friday before, based on the time frames listed above
• Once a payment has passed the cancellation cutoff, it can only be voided
  
  • Vendor Direct payments cannot be voided after they have been authorized by the supplier
• Expedited payments (pay faster) can be canceled before 12 PM PT
  
  • Voiding the ePayment will not prevent the debit from your bank account
• When a payment is canceled, the bill will return to Unpaid status and is available to be paid again