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Voiding a bill payment

To void a payment, a user's role must have Bank Account permissions:

  • Payer
  • Admin
  • Custom User Role

If not in one of the roles listed, provide the following instructions to the user on the account that paid the bill (see the payment audit trail).

  1. Hover over Payables and then click Payments
  2. Click History
  3. Locate the payment to be voided and click the Payment Confirmation Number
  4. Under Bill Payment Information, click "Void this payment"
  5. Enter the reason for the void and choose one of the two options below:
    • Remit funds back to your account
    • Reissue a new payment to the vendor. In this case, verify that the remittance information for the vendor is correct
  6. Once you void the payment, the payment will not be valid and cannot be cashed


  • ePayments have a Void Deadline of 1PM PT on the business day before the deposit date
  • Checks can be voided until they are cleared by your vendor's bank
  • Voids do not sync with the QuickBooks for Windows & QuickBooks Enterprise integration - you will need to void this payment manually in your accounting system
  • If you selected Void & Credit, the bill will return to Unpaid status once the Void has been processed 
  • It is important to handle the bill appropriately so that it is not paid incorrectly twice: either deactivate the bill, or change the bill or vendor details and pay again
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