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How to void a payment

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Anna L.
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  • An ePayment can be voided after the process date prior to it being disbursed to the vendor.
  • Vendor Direct payments can be voided prior to being authorized, before the vendor enters the single use card number into their merchant system
    • Once the Vendor Direct payment has been authorized, it cannot be voided
  • A check payment can be voided after the process date prior to it being cashed

To void a payment, a user's role must have Bank Account permissions, and the user must be verified on the bank account originally used for the payment:

  • Payer
  • Admin
  • Custom User Role

If not in one of the roles listed, provide the following instructions to the user on the Bill.com account that paid the bill (see the payment audit trail).

Voiding payments

ACH or check payment

  1. Hover over Payables, click Payments
  2. Click History
  3. Locate the payment to be voided and click the Payment Confirmation Number
  4. Click Void this payment
  5. Select to Remit or Reissue
    • Remit - the funds will be returned to the originating bank account
    • Reissue - a new check using the same funds will be sent to the vendor
  6. Enter a reason for the void
  7. Click Submit Request
  • A check payment can be voided after the process date prior to it being cashed
    • Once the payment is voided, the payment will not be valid and cannot be cashed
  • An ePayment can be voided after the process date prior to it being disbursed to the vendor

Vendor Direct payment

  1. Hover over Payables, click Payments
  2. Click History
  3. Locate the payment to be voided and click the Payment Confirmation Number
  4. Click Void this payment
  5. Enter a reason for the void
  6. Click Submit Request
  • Note: There is no option to reissue a Vendor Direct payment

 

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