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Returned checks

A check payment can be returned due to an invalid mailing address.

When a check has been returned, an email notification will be received by users that are verified on the originating bank account.

There are 2 options in handling returned check payments:

  • Void and reissue
  • Void and remit

Void and reissue

If the vendor address was incorrect and the payment needs to be sent again:

  1. In the left navigation pane, click Payments Out
  2. Click on the more options dots
  3. Click Returned
  4. Click the payment confirmation #
  5. Click Update their mailing address now 
    Returned_check_header.png
  6. Update the vendor's mailing address
  7. Click Save
  8. Click the payment confirmation # again
  9. Click Void Payment
  10. Select Reissue a new payment to the vendor
    • this will resend the same funds that was already debited, it will not initiate a new debit
  11. Enter a reason for the void
  12. Click Submit Request

Void and remit

If the payment needs to be voided completely and the funds returned to the originating bank account: 

  1. In the left navigation pane, click Payments Out
  2. Click on the more options dots
  3. Click Returned
  4. Click the payment confirmation #
  5. Click Void Payment
  6. Select Remit funds back to my account
  7. Enter a reason for the void
  8. Click Submit Request

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