Email notifications are sent when an account is accessed from a computer or browser not previously identified with the user.

An email notification for new sign-in will be sent for the following conditions:

• Signing in for the first time from a different device or browser than previously used since the security update on 8/18/17
  • Bill.com sign-in credentials are shared, colleague is signing in from their computer
• Signing in using a browser’s incognito/private browsing mode
• Signing in after clearing the browser’s cookies
• Hubdoc is used to send documents to Bill.com. The first time Hubdoc syncs to Bill.com after the new feature is enabled will register as a new login to Bill.com.

This feature will be released in phases over several months.

• Next steps
• Email notifications
  • Bill.com customer
  • Receivables portal customer
• Tips and Things to know
• Resources

Next steps

• If you recognize the new sign-in
  • No further steps need to be taken
• If you do not recognize the new sign-in
  1. Change your password
  2. Review account for unusual activity
  3. Contact Customer Support

Email notifications

Bill.com customer

Subject

New sign-in to your Bill.com account(s)

Hi <user first name>, Your Bill.com account(s) were accessed from a new device or browser. Time:<login time> <timezone> System used:<mFingerprint.Browsername> on <mFingerprint.OS> If this was you: Great! There's nothing else you need to do.   Don’t recognize this device or browser? Reset your password right away (links to Bill.com's reset password page) to make sure your account is secure. Review your account for any unusual activity, and then contact Customer Support by clicking Support at the bottom of any page in your Bill.com account. Thank you, The Bill.com Team Why am I receiving this? We couldn’t determine if you’ve already used this device/browser to sign in to your account. This can happen when you sign in for the first time on a new device/browser, when you use your browser’s incognito/private browsing mode, when you clear cookies, or when someone else accesses your account. Be safe! Hover your cursor over links in any email before clicking, to verify the location is safe. Bill.com links always start with https://app.bill.com or http://www.bill.com. Please do not respond to this email. This e-mail was sent from a notification-only e-mail address.

Receivables portal customer

Tips and things to know

• Do not share sign-in credentials with others
• Security update deployed 8/18/17, saving of device information starts
  • First sign-in on a device after update is saved and no email will be triggered
  • No devices have been saved prior to 8/18/17, therefore an email will be triggered even if a device has been used previously to sign-in prior to the update.

Resources

• Changing your password