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Mobile app troubleshooting

If the mobile app is experiencing issues, such as not opening, unresponsive, sluggish behavior, try the troubleshooting steps below. After trying each recommended solution, check to see whether it fixed the issue.

  • Confirm there is a Wi-Fi or data connection to the device
  • Sign out of the app and Sign in again
  • Check for an updated version in the App Store (IOS) or Play Store (Android)
  • Restart the mobile device
  • Uninstall the app and reinstall it

If the above steps do not resolve the issue, please connect with Customer Support.