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Xero Sync Error: The vendor on this bill is archived in Xero

Error

The vendor on this bill is archived in Xero

 

Explanation

This error occurs when a bill in Bill.com is trying to sync Xero, but the vendor contact on the bill is archived in Xero.

 

Solutions

  • Reactivate the contact in Xero and sync. If the error persists, contact Customer Service
  • If the contact appears to already be active in Xero, contact Customer Service for a possible duplicate merge
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