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Xero Sync Error: Invoice on this payment is in Paid or Voided status in Xero

Error

Invoice on this payment is in Paid or Voided status in Xero

 

Explanation

This error occurs when a payment in Bill.com is trying to sync Xero, but the invoice is either no longer in Xero, or is already marked as paid.

 

Solutions

  • If the invoice is in Xero, remove the payment in Xero and sync to allow the Bill.com payment to sync over
  • If the invoice is not in Xero, Contact Customer Support to resync the invoice to Xero
  • Contact Customer Support to clear the error if the payment does not need to sync to Xero
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