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Xero Sync Error: Contacts cannot be archived if they are associated with repeating invoices

Error

Contacts cannot be archived if they are associated with repeating invoices

 

Explanation

This error occurs when a customer or vendor is deleted in Bill.com, and the deletion is trying to sync to Xero, but the contact in Xero is linked to a recurring/repeating invoice setup(s).

 

Solutions

  • Restore the contact in Bill.com
  • Delete the recurring invoice setup in Xero
  • Contact Customer Support to clear the error if the contact deletion does not need to sync to Xero
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