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Xero Sync Error: You must specify and Account code or Account ID for the payment An error occurred in Xero. Check the API Status page http://status.developer.xero.com for current service status. Contact the API support team at api@xero.com for more assist

Error

You must specify and Account code or Account ID for the payment An error occurred in Xero. Check the API Status page http://status.developer.xero.com for current service status. Contact the API support team at api@xero.com for more assistance.

 

Explanation

This error occurs when a payment is trying to sync to Xero from Bill.com, but the Default Bank Account or Deposit To setting in Bill.com sync preferences is blank or set to an inactive account.

 

Solution

Update the sync preferences in Bill.com:

  1. Hover over Gear Icon Gear.PNG and click Settings
  2. Click Preferences under the Sync section
  3. Click the Edit Icon Edit.PNG
  4. Select a bank account for the Default Bank Account and Deposit To
  5. Click Save
  6. Sync again
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