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Xero Sync Error: Vendor Credit cannot be updated because credit may have already been applied in Xero

Error

Vendor Credit cannot be updated because credit may have already been applied in Xero

Explanation

This error occurs when a vendor credit is applied to a bill in Bill.com and the sync is trying to apply the credit in Xero, but the credit was already applied in Xero manually.

Solutions

  • Unapply the vendor credit in Xero and run the sync again, or
  • Make sure the credit is applied correctly in Xero, then click Resolve on the sync error page, select the option to sync future updates and click confirm.
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