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Non-Sufficient Funds (NSF) for Bill.com debit

If you believe a debit from Bill.com may fail due to non-sufficient funds (NSF), it is best to immediately contact Bill.com Support.  We can evaluate the scenario and advise on the best course of action.

If a payment (or multiple payments) has been scheduled which has not yet processed and there is a chance of an NSF:

Before 2:00 PM PT on the banking day before the process date

The payment can still be canceled by following the steps below:

  1. Hover over Payables, click on Payments
  2. On the Scheduled tab, click the payment confirmation
  3. Click Cancel this payment

 

After 2:00 PM PT on the banking day before the process date

The payment cannot be canceled as the processing has already been initiated. Bill.com will attempt to debit your bank account. After midnight (once processing completes), the payment can be voided and credited back to your bank account by following the steps below - however, the initial debit attempt will still take place. 

  1. Hover over Payables, click on Payments
  2. Click History
  3. Click the payment confirmation
  4. Click Void this Payment

 

IMPORTANT ITEMS TO NOTE

  • If the payment is processing today or has already processed, Bill.com cannot stop the debit to your bank account.  If there are non-sufficient funds in your bank account and Bill.com is unable to successfully debit the account, we will send an email within 1-2 banking days from the process date. The email will include instructions on how to wire the funds to Bill.com to cover the payment in order to prevent the payment from being voided.  
  • If the payment is issued by check, the check may have already been issued. It is your responsibility to contact the vendor regarding the check that was voided.