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QuickBooks Online Sync Error: Vendor has a non-zero balance in QBO.

Error

Vendor has a non-zero balance in QBO.

 

Explanation

This error occurs when a vendor is deleted in Bill.com but the deletion cannot sync as the vendor has outstanding balances in QuickBooks Online.

 

Solution

There are two possible ways to clear this error:

  • Reactivate the vendor in Bill.com.
    • Click on the vendor name from the error.
    • Click on the open trash icon.
    • Sync
  • Manually delete the vendor in QuickBooks, then click "Resolve" on the sync error page in Bill.com and select to not sync the update.
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