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What customer sees when charged for a payment

When a customer is charged for an ePayment, they will receive the following information:

  • An email notification
  • An update on their bank statement regarding the debit (referred to as a header)

Header

The header pertains to the information regarding the debit displayed on a customer's bank statement. The header will display:

  • Debit by Bill.com
  • Business name of the company receiving payment
  • Invoice number(s) being paid
  • Amount

Email Notification

The following is an example of an email notification that the customer will receive:

From: Bill.com on behalf of <Receiving company name>
To: <Customer email>
Subject: Thank you for your payment to <Receiving Company Name>

Dear <Customer Name>,

This payment to <Receiving Company Name> will be made from your Bank Account ******XXXX on <payment date>.

Pay To                                                     Invoice #        Invoice Amount       Amount Paid         Pay On
---------------------------------------------------------------------------------------------------------------
<Receiving Company Name>   <Invoice #>  <Invoice Amount> <Amount Paid>  <Payment Date>
<Receiving Company Name>   <Invoice #>  <Invoice Amount> <Amount Paid>  <Payment Date>
---------------------------------------------------------------------------------------------------------------
Total Payment Amount: <Total>

This payment (debit) will appear on the customer's bank statement as <Receiving Company Name>Bill.com, because Bill.com is receiving this payment on behalf of<Receiving Company Name>.

Thank you,

<Receiving Company Name>

 

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