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Xero Sync Error: Bill could not be synced because related Vendor(s) didn't sync

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Angelina K.
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Error

Bill could not be synced because related Vendor(s) didn't sync OR has a dependent error: We are unable to sync bill xxxxxx because we were unable to sync vendor

 

 

Explanation

This error occurs when there is no connection between the vendor in Bill.com and contact in Xero, or if the contact no longer exists in Xero.

 

Solution

Verify that the contact is in Xero.  If the contact is in Xero, check the following:

  • The contact name in Xero matches the vendor name in Bill.com exactly.  
  • The contact in Xero is added to the "Sync to Bill.com Vendors" group.

If you needed to update the contact name, or add to the "Sync to Bill.com Vendors" group, sync again.  If the error persists, contact Customer Support.