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Xero Sync Error: This bill has a payment or credit applied or is deleted in Xero. Any changes to this bill should be recorded manually in Xero.

Error

This bill has a payment or credit applied or is deleted in Xero. Any changes to this bill should be recorded manually in Xero.

Explanation

This error occurs when a bill is already marked as fully paid in Xero, or is no longer in Xero and the sync is unable to sync the update.

Solutions

  • If the bill is in Xero, but is paid or has a credit applied, update bill manually in Xero, then click "resolve" for the error on the sync status page in Bill.com, and select the "I've updated this Bill in Xero; remove this error and sync future updates." option, click 'confirm selection,' and sync.
  • If the bill is missing from Xero, please contact Customer Support to resync the bill to Xero.

 

 

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