Sign in

Intelligent Virtual Assistant (beta) - FAQ



What is Intelligent virtual assistant?

This is a feature that uses advanced technologies like machine learning to extract invoice information from 1-page documents in your Inbox. The information we will attempt to extract are:

  • Invoice #
  • Invoice date
  • Due date
  • Vendor name
  • Amount

The information will be prefilled in the review bill screen and the bill will only be created after you review and accept the information.

Back to top


What else should I know about this feature?

Machine learning gets better over time. During this pilot, if we are not confident with the accuracy of a document, we will not show you any results. Hence, you will see some 1-page documents processed and some that are not. For documents that are not processed by the Intelligent Virtual Assistant, they will need to be coded manually.

Back to top


Will I be charged for this?

Absolutely not! However, we would greatly appreciate any feedback that you might have. Either click on Provide Feedback from the Inbox page and submit it or send an email to This will help us focus on the right things to target building next.

Back to top


How does Intelligent virtual assistant work?

You will see an informational banner at the top of the Inbox, which will provide you the link to this article and also an email address to opt-out, just in case. Once the documents start coming into the Inbox, any documents that can be processed will be highlighted in blue as shown below. IVA_Inbox.png

There will be some pieces of information highlighted on the document card - like vendor name, due date and amount.


Once the button Review Bill is clicked, if the vendor is not already in your vendor list, a screen is presented as shown below. From this screen, you can review the new vendor information and decide to

  • Create this new vendor for your records by clicking Create new vendor
  • Use an existing vendor by selecting it from the drop-down in the Is this an existing vendor? section and click Use this vendor
  • Hit Skip without adding a vendor on the bottom right to get to the bill entry screen without adding any information for the vendor.


After taking an action in the above screen, you will be taken to the bill entry screen as shown below with the fields populated. Once you review or edit if applicable, you can hit save to create the bill.


You can verify on the Create Bill page if the IVA predictions are correct by locating the colored boxes. If you correct a field, the colored box is removed.

Back to top


Why did it not read all fields?

Machine learning algorithms will try to predict all 5 required fields for creating the bill. If it can only predict less than 5 with high confidence, we will show you those to give you some help with data entry.

IVA does not currently recognize foreign currency, the amount field will be blank for foreign currency bills processed via IVA.

Back to top


Can this feature create multiple bills from a multi-page documents?

No, IVA will not create separate bills from a multi-page document.

Back to top


Is there a limit to how many pages a multi-page document can have for this feature?

Yes, IVA will trigger on a multi-page document up to 100 pages. 

Back to top

What if I want to opt out?

Please email if you wish to opt out of this beta.

Back to top


I wasn't selected as a beta customer, can I request to be?

The beta has ended. We are no longer adding beta customers at this time.

Back to top