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Troubleshooting email notifications

If notification emails are not arriving, please take these steps to troubleshoot the issue:

  • Check in the spam folder
  • Check all email filters for any emails
  • Add and to your personal and corporate whitelist
    • If you are unsure of how to do this, please contact your I.T. Department to check whether these domains have been blocked by firewalls
  • Save as a safe contact in your email contact list

If emails are still not arriving from, contact Support.  Please provide the following information:

  • Email address not receiving notifications
  • Type of emails not being delivered (To Do lists, Inbox notifications, Password Resets, etc.)
  • Types of emails successfully being delivered
  • Most recent email received by the User
  • Email service (Gmail, Yahoo, MS Exchange)