If notification emails are not arriving, please take these steps to troubleshoot the issue:

• Check in the spam folder
• Check all email filters for any Bill.com emails
• Add @hq.bill.com and @bill.com to your personal and corporate whitelist
  • If you are unsure of how to do this, please contact your I.T. Department to check whether these domains have been blocked by firewalls
• Save notificationonly@hq.bill.com as a safe contact in your email contact list

If emails are still not arriving from Bill.com, contact Support.  Please provide the following information:

• Email address not receiving Bill.com notifications
• Type of emails not being delivered (To Do lists, Inbox notifications, Password Resets, etc.)
• Types of emails successfully being delivered
• Most recent Bill.com email received by the User
• Email service (Gmail, Yahoo, MS Exchange)